Refund and Cancellation Policy
IV appointments. You may cancel without charge by contacting us at least one hour
before your appointment. If you cancel later or miss your appointment, a fee of $75
may apply. Group bookings follow the same policy for each person.
Clinical decisions. Your nurse or provider may delay, stop or decline treatment if it is
not clinically appropriate. You are not required to continue treatment. We do not
charge a dispatch fee when treatment is declined or stopped for clinical safety
reasons. [Approved exception terms, if any.]
Unsafe settings. A nurse may leave if the setting is unsafe or unsanitary. A fee of $75
may apply.
Prepaid treatments. [Approved refund terms.] Prepaid treatments must be used
within 90 days of booking unless applicable law requires a longer period.
Prescription products. If a provider determines you are not eligible before your
medication is dispensed, you will receive a refund. Medications and other dispensed
items cannot be returned once shipped, except where required by law. We will
replace or refund orders that are damaged, incorrect, not delivered or affected by a
pharmacy error.
Memberships. Membership terms, renewal and cancellation rights are shown at
purchase.
Illness. Your nurse may reschedule treatment if you have symptoms of a contagious
illness.
Questions. Contact us at 844-416-2546 or concierge@calibrateiv.com. Nothing in this
policy limits rights you have under applicable law.