Refund and Cancellation Policy

Last Updated: November 6, 2026

IV Appointments

You may cancel without charge by contacting us at least one hour before your appointment. If you cancel later or miss your appointment, a fee of $75 may apply. Group bookings follow the same policy for each person.

Clinical Decisions

Your nurse or provider may delay, stop or decline treatment if it is not clinically appropriate. You are not required to continue treatment. We do not charge a dispatch fee when treatment is declined or stopped for clinical safety reasons. [Approved exception terms, if any.]

Unsafe Settings

A nurse may leave if the setting is unsafe or unsanitary. A fee of $75 may apply.

Prepaid Treatments

[Approved refund terms.] Prepaid treatments must be used within 90 days of booking unless applicable law requires a longer period.

Prescription Products

If a provider determines you are not eligible before your medication is dispensed, you will receive a refund. Medications and other dispensed items cannot be returned once shipped, except where required by law. We will replace or refund orders that are damaged, incorrect, not delivered or affected by a pharmacy error.

Memberships

Membership terms, renewal and cancellation rights are shown at purchase.

Illness

Your nurse may reschedule treatment if you have symptoms of a contagious illness.

Questions

Contact us at 844-416-2546 or concierge@calibrateiv.com.